STREAMLINING NETWORK INSTALLATION APPROVALS
FIELDSERVICE MANAGEMENT CASE STUDY
The CARE digital platform was introduced and immediately addressed the challenges faced by our client by introducing a systematic workflow and enabling real-time communication between field users, Internal auditors, and clients. CARE FEATURES AND BENEFITS 1. Checklist Management The Field users can easily enter their detailed workflow using the CARE platform, ensuring that all necessary tasks are documented and planned accurately. The multiple paper checklists from before have been digitalised and now contain specific instructions related to the network installation process, such as equipment installation, cable connections, and system testing.
2. Internal Review and Rework As the work progresses, the field user submits the finished checklist and the internal auditor is automatically notified that a specific review is pending. The internal auditor can quickly assess the work done by validating the captured data and photos, while identifying any areas that require rework or additional information that is required.
3. Efficient Communication The internal auditor can provide feedback and instructions for rework directly through the CARE platform. This eliminates the need for physical back-and-forth communication and allows the field user to receive real-time updates on the necessary changes. The auditor ensures that the collected data and photos are clear and to the point, improving the quality of information shared with the client.
4. Accurate Data Field User Updates: The field user receives notifications and updates from the internal auditor through the CARE platform. Now they can make the required updates, retake photos if necessary, and provide additional proof of completion. This ensures the management that the field users leave the site with the assurance that their work has been thoroughly reviewed and approved.
5. Client Acceptance Once the internal auditor approves the field workflow, including the updated data and photos, it is automatically sent to the client for final acceptance. The client can review the result of the field workflow and associated documentation, ensuring that the network installation meets their requirements. This streamlined process reduces the time required for acceptance and provides accurate and consistent proof of completion to the clients.
OUR CLIENT'S BENEFITS 1. Time Gain The platform eliminates the need for field users to revisit the site for rework, saving valuable time and resources. The real-time communication between field users and auditors ensures efficient coordination and faster resolution of any issues identified during the field workflow process.
2. Increased Accuracy and Consistency The intelligent CARE platform enforces a structured checklist format, reducing errors and omissions in data collection. The internal auditor’s review ensures that the captured data and photos are clear, complete, and relevant. This results in improved accuracy and consistency of information shared with clients.
3. Improved Client Satisfaction With faster approval and acceptance processes, clients receive their acceptance proof promptly. The accuracy of data and photos instils confidence in the quality of the network installation, leading to happier clients. The streamlined process also allows for effective communication and transparency, enhancing the overall client experience.
OUTCOMEOur client has successfully introduced the CARE digital platform to streamline network installation approvals. By implementing this solution, our client has achieved significant time savings, increased accuracy and consistency in data collection, and significantly improved his customer satisfaction. The platform's efficient workflow and real-time communication have transformed the network installation process, enabling field users to leave sites with confidence in their work and providing clients with faster and more accurate acceptance proof.